Shipping policy

Shipping Policy

At Cutelooks Medi Spa, we are dedicated to delivering a smooth and efficient shipping experience. Please review the following details regarding our shipping process.

1. Order Processing

• All orders are packaged with love and care to ensure that your items arrive in perfect condition.
• Orders are processed within 1 to 2 business days after payment confirmation.
• Processing times may be extended during peak seasons, holidays, or promotional events. We will notify you via email if there are any significant delays in processing your order.

2. Domestic Shipping (United States)

• We ship all domestic orders using USPS Priority Mail.
• Once processed, shipping typically takes 2-3 business days, depending on your location. Delivery times may vary due to unforeseen factors such as weather or postal delays.

3. International Shipping

• We offer international shipping to select countries. Shipping fees and delivery times will vary based on the destination and shipping method.
• Delivery times for international shipments typically range from 7-14 business days, depending on your location. Please note that customs processing may cause additional delays.
• Customers are responsible for any customs duties, taxes, or additional fees imposed by the destination country. Cutelooks Medi Spa is not responsible for any delays or issues caused by customs processing.

4. Tracking Your Order

• All orders are shipped with a tracking confirmation, which will be sent via email once your order is shipped.
• Domestic and international customers can track their packages using the tracking number provided through the USPS website.
• If you do not receive your tracking information or have trouble tracking your package, please check your spam/junk folder or contact us at cutelooksmedispa@gmail.com.

5. Shipping Fees

• Shipping fees are calculated at checkout based on the weight of your package and your location.
• International shipping fees will be calculated according to the shipping destination and selected shipping method.

6. Delivery Address

• Please ensure the shipping address provided is accurate. We are not responsible for packages delivered to incorrect addresses due to customer error. If you notice an error in your address, please contact us immediately at cutelooksmedispa@gmail.com.

7. Lost or Delayed Packages

• If your package is marked as delivered but you have not received it, please check with your local USPS office or neighbors. If you are still unable to locate the package, contact us at cutelooksmedispa@gmail.com within 3 business days for assistance.
• Cutelooks Medi Spa is not responsible for lost or delayed packages due to carrier errors or customs delays, but we will work with you to resolve the situation.

8. Customs, Duties, and Taxes (International Orders)

• International customers are responsible for any customs duties, import taxes, or additional fees charged by the destination country. These fees are not included in the shipping cost at checkout and vary by country.
• We recommend checking with your local customs office for detailed information regarding applicable duties and taxes.

9. Shipping Issues and Concerns

If you have any questions or concerns about the shipping of your order, please feel free to contact us at cutelooksmedispa@gmail.com. We are committed to providing excellent customer service and will address any inquiries promptly.

This Shipping Policy ensures that you are well informed about our shipping process, whether you're ordering domestically or internationally. We appreciate your business and are committed to delivering your products with care and efficiency.